Terms and Conditions

Detailed description of goods and/or services
Red Orchid Projects is a business in the Web Design and Development industry that designs and develops websites.

Return and refunds policy
The provision of services by Red Orchid Projects is governed by the terms and conditions laid out in the Web Design Contract entered into by the parties.

Customer privacy policy
Red Orchid Projects shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted
Payment may be made via Visa or MasterCard credit cards, by SID – Instant Electronic Funds Transfer or by i-Pay instant, secure EFT payment into the bank account of Red Orchid Projects.

Credit card acquiring and security
Credit card transactions will be acquired for Red Orchid Projects via PayGate (Pty) Ltd, who are the approved payment gateway for ABSA Bank, or via PayPal, who are the approved payment gateway for FNB Bank. Both PayPal and PayGate use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on their websites. Users may go to www.paygate.co.za to view their security certificate and security policy or visit User Agreement for PayPal Services for terms and conditions applicable to use of PayPal services or visit .

Customer details separate from card details
Customer details will be stored by Red Orchid Projects separately from card details which are entered by the client on PayPal’s, PayGate’s or i-Pay’s secure sites. For more detail on PayGate refer to www.paygate.co.za. For more details on PayPal go to www.paypal.com. For more details on i-Pay go to www.instanteft.i-pay.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Red Orchid Projects takes responsibility for all aspects relating to the transaction including sale of digital goods and services sold on this website, customer service and support, dispute resolution and delivery of digital goods and services.

Country of domicile
This website is governed by the laws of South Africa and Red Orchid Projects chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Red Orchid Projects, 34 Crest Road, Pearly Beach, Gansbaai 7221, South Africa.

Red Orchid Projects may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by John L Bradfield (sole proprietor) based in South Africa, trading as Red Orchid Projects.

Red Orchid Projects: Tel: +27 (0)82 681 7621

Support email: john@redorchidprojects.co.za

Support: Tel: +27 (0)82 681 7621